⛳ Unlock the mindset behind the swing—visit my author site for The Psychology of Golf and more.

Cancellation & Rescheduling Policy

Last updated: October 2025

At Kevin Cotter Golf, every coaching session is scheduled to ensure a personalized learning experience. To respect the time of all students and maintain smooth scheduling, please review the policy below regarding cancellations, reschedules, packages, and weather interruptions.

1. Booking & Payment

• Payment is due at booking to reserve your time.

• You’ll receive a confirmation email or text after booking.

• All bookings are considered acceptance of this policy.

2. Rescheduling or Cancellation

• 24 hours or more before your lesson:
  No fee. You may reschedule or request a full refund or credit on file—your choice.

• Less than 24 hours before start time:
  The full session fee is charged, and the lesson is forfeited.
  However, one (1) late cancellation per calendar year may be refunded or credited at my discretion if the time slot can be filled.

3. No-Show & Late Arrival

• Not arriving for a scheduled lesson (or arriving 15 minutes or more late) is considered a no-show. The session is forfeited with no refund or credit.

• If you arrive late, the lesson will still end at the scheduled time to avoid overlapping the next appointment.

4. Weather or Facility Closures

• If the facility closes or weather prevents safe play, you’ll receive a no-fee reschedule.

• If conditions are playable and the facility remains open, the standard 24-hour policy applies.

• Whenever possible, I’ll adapt the session indoors or under cover to continue instruction.

5. Illness or Emergencies

• True emergencies or sudden illness are handled case-by-case. Please contact me as soon as possible prior to lesson start time.

• Documentation may be requested for a waived fee.

6. Packages & Series Lessons

• Once initiated, packages are non-refundable.

• Transferable: Packages may be transferred to an immediate family member at no charge (one transfer per package).

• Carry-forward: Unused sessions automatically carry forward to the next season.

• Expiration: All packages remain valid for 12 months from purchase date.

• After the first lesson in a package has been completed, no refund requests will be accepted.

7. Instructor-Initiated Cancellations

If I must cancel due to weather, facility issues, or unforeseen circumstances, you will always have the option to reschedule or receive a full refund—your choice.

8. Communication

To cancel or reschedule:

• Reply to your confirmation email or text, or

Contact me directly at 📧 kcotter@pga.com, 📞 (609) 435-2753.

• A change is considered complete once you receive confirmation.

9. Acknowledgment

Booking a lesson, package, or program with Kevin Cotter Golf indicates that you have read, understood, and agreed to the terms of this policy.

Questions?

If you have any questions or special circumstances, please reach out before booking.

📧 kcotter@pga.com

📞 (609) 435-2753