Last Updated: October 2025
At Kevin Cotter Golf, every coaching session is scheduled to ensure a personalized learning experience. To respect the time of all students and maintain smooth scheduling, please review the policy below regarding cancellations, reschedules, packages, and weather interruptions.
Section 01
Booking & Payment
- Payment is due at booking to reserve your time.
- You'll receive a confirmation email or text after booking.
- All bookings are considered acceptance of this policy.
Section 02
Rescheduling or Cancellation
- 24 hours or more before your lesson: No fee. You may reschedule or request a full refund or credit on file — your choice.
- Less than 24 hours before start time: The full session fee is charged and the lesson is forfeited.
One grace cancellation per year: One late cancellation per calendar year may be refunded or credited at my discretion if the time slot can be filled.
Section 03
No-Show & Late Arrival
- Not arriving for a scheduled lesson, or arriving 15 minutes or more late, is considered a no-show. The session is forfeited with no refund or credit.
- If you arrive late, the lesson will still end at the scheduled time to avoid overlapping the next appointment.
Section 04
Weather or Facility Closures
- If the facility closes or weather prevents safe play, you'll receive a no-fee reschedule.
- If conditions are playable and the facility remains open, the standard 24-hour policy applies.
- Whenever possible, I'll adapt the session indoors or under cover to continue instruction.
Section 05
Illness or Emergencies
- True emergencies or sudden illness are handled case-by-case. Please contact me as soon as possible prior to lesson start time.
- Documentation may be requested for a waived fee.
Section 06
Packages & Series Lessons
- Non-refundable: Once initiated, packages are non-refundable.
- Transferable: Packages may be transferred to an immediate family member at no charge (one transfer per package).
- Carry-rorward: Unused sessions automatically carry forward to the next season.
- Expiration: All packages remain valid for 12 months from purchase date.
- After the first lesson in a package has been completed, no refund requests will be accepted.
Section 07
Instructor-Initiated Cancellations
If I must cancel due to weather, facility issues, or unforeseen circumstances, you will always have the option to reschedule or receive a full refund — your choice.
Section 08
Communication
To cancel or reschedule, reply to your confirmation email or text, or contact me directly:
A change is considered complete once you receive confirmation.
Section 09
Acknowledgment
Booking a lesson, package, or program with Kevin Cotter Golf indicates that you have read, understood, and agreed to the terms of this policy.